As I write this, I am just finishing up my first week with some amazing hearing aids. I have never worn aids before, so I must say that I approached the idea with some skepticism and trepidation. I need not have worried. Jim Lippold, the new owner of Madison Hearing Aid Center, evaluated my hearing loss and fitted me with these technological marvels that immediately made conversations much easier and enabled me to hear sounds that I hadn’t known I was missing. Jim has a kind and easy way about him that I found reassuring and very helpful as he explained the various aspects of wearing and using my new aids. Thank you, Jim!
This is a new review. The one above was written in February, 2022. The review that follows is about a hearing aid upgrade and is being written in late September, 2023.
The aids Jim Lippold fitted me with last year were the Livio 2400’s. As noted in that review, I liked them a lot. Well, at Jim’s encouragement, I just upgraded from those to the Genesis 24’s from Starkey. As amazing as the 2400’s were, these Genesis 24’s are even more amazing. They are very smart! They automatically adjust to make it easy to hear in almost any environment. The phone app that goes with them is noticeably improved from the previous app. It’s clear that Starkey is embracing the latest technology for their hearing aids and the latest in software developments to go with them. I’m very pleased with these new hearing aids. Thanks, Jim!
While I alluded to this in my previous review, I think it’s important to emphasize the quality of the service I received: Five Stars. Technologically advanced hearing aids are great, but great service makes them even better. Madison Hearing Aid Center is a family-owned, family-run professional business. Jim and his wife Sara are good people who have worked hard since taking over this business in 2022. They are both very people-oriented, so it follows that they will be very customer-oriented. They have a personal interest in those who come to them seeking to improve their hearing. They want you to hear better, and it’s clear that they will do all that they can to make that happen.
I would like to add just a word for first-time hearing aid users: It takes a while to get used to them, so it’s important to be patient. When I got my first hearing aids, it took me about a month before they felt natural in my ears. Eventually, you don’t even notice them—except when you’re NOT wearing them and can’t hear nearly as clearly.